Terms and Conditions

These terms cover purchases from HM Shutters at hmrustic.com.

Made to order

Every shutter set is manufactured to order in Colorado, USA. Shutters arrive sanded and preassembled, and may be left in their natural finish or painted or stained to match your home.

Measuring

You are responsible for measuring your windows before ordering. Our How to Measure page explains the process. If your window is an unusual shape or mounting situation, contact us before ordering.

Prices and payment

Prices are shown in US dollars for a set of two shutters and are based on the window height you enter. Mounting hardware is not included. Payment is taken at checkout.

Shipping

We ship to the contiguous United States. Shipping is charged separately at checkout and is half the price of the shutters in your order. For example, a $60 set ships for $30. Orders ship by UPS Ground with tracking.

Every set is built after you order. Please allow up to 10 business days for your shutters to be built before they ship.

Damaged shipments

If your shutters are damaged in shipping, we will replace them. Email handmshutters@gmail.com with your order number and photos of the damage. Photos are required for a replacement.

Returns and cancellations

Cancellations: You can cancel your order within 48 hours of placing it. Email handmshutters@gmail.com with your order number. After 48 hours, orders cannot be cancelled.

Returns: Because every set is made to fit your window, all sales are final.